This is an Agreement between You (Customer of our Hosting Services), and Orion Web Hosting.

If you are not satisfied with our hosting service, you can email     and receive a full refund of your hosting plan within 30 days of the account purchase.

However, all domain registration and domain transfer services are final, do not include money-back guarantee and will be subject to a fee that is calculated on the basis of the actual NON-PROMOTIONAL annual price of the purchased domain's TLD, multiplied by the number of years of registration or transfer. This means that if your sign-up order includes a domain name registration/transfer and you decide to take advantage of the Money Back Guarantee that we offer, a partial refund will be issued to you covering the cost of the web hosting plan ordered, i.e. you will receive back the difference between the total transaction amount and the registration/transfer fee.

All recurring payments and all payments made via Western Union or bank wire are non-refundable and are not subject to the 30-day money back guarantee.


Customers can get in touch with our Customer Service via any of the contact options listed on our contact us page.

Last Updated: 1 August, 2010

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